Terms and conditions

Website


We hope you enjoy our new website and that you find it as easy to use as possible. We film and produce all content ourselves and love what we do, so please do have a good look through our catalogue of high quality smoking titles. We've also started to introduce some great value Box Sets from some of our most popular series. All dvds we sell are in stock and ready for immediate despatch.


Shipping

As we film and produce all our own titles, all DVD orders can be fulfilled straight away, from stock, with all orders shipped in plain packaging with no indication on the outside of the package as to what's inside. We charge a flat shipping fee of $7 to any destination in the world, irrespective of order size and we'll ship your order to you free of charge when you spend over $100 with us.



Delivery Schedule

We have all DVDs in stock ready for immediate despatch and all orders are processed and shipped as soon as possible, usually the same day, so you should find that your order arrives very quickly, often sooner than expected. 



Payment

We've teamed up with the incredibly popular Paypal to process our payments for us, enabling you to pay in a variety of ways, using your account, or by credit, debit or charge card and with the added peace of mind  and protection that Paypal brings.



Your satisfaction

We are completely commited to your satisfaction and work extremely hard to bring you the best, high quality DVD content delivered to your door as quickly and effortlessly as possible. If you are pleased with our service then please let us know and of course if you are in any way dissatisfied with our service we'd like to know where we can improve. If you do have a problem you'll find we are very approachable and will look to rectify any issue with the minimum of fuss.



Returns

If we've made a mistake with your order or you are dissatisfied in any way you may return the order to us for a full refund, provided it's in perfect condition when it arrives back with us. Please contact us in the first instance... you'll find us really easy to deal with.